Refund Policy

Last updated: January 1, 2026

At CaptchaSonic, we strive to provide reliable CAPTCHA solving services. This refund policy outlines the circumstances under which refunds may be issued.

1. Refund Eligibility

Refunds may be considered in the following cases:

  • Service outages exceeding 24 hours.
  • Systematic failures in CAPTCHA solving verified by our logs.
  • Billing errors or duplicate charges.
  • Unused credits within 30 days of purchase (subject to admin approval).

2. Non-Refundable Items

  • Successfully solved CAPTCHAs.
  • Credits used for API calls where usage has been consumed.
  • Promotional, bonus, or discounted credits.
  • Credits older than 30 days.

3. Refund Process

  1. Contact our support team at [email protected].
  2. Provide your account email and relevant transaction ID.
  3. Explain the reason for the refund request.
  4. Allow 5-7 business days for review and processing.

4. Contact Us

For refund requests or questions about this policy, please contact us at [email protected]. We aim to respond within 24 hours.